Customer Portal: Secure access to support, anytime
Give your customers a personalized, login-protected space where they can view and manage their support tickets.
What is the Customer Portal in HubSpot?
The Customer Portal is a secure, login-protected area where your customers can access and manage their support tickets. It’s designed to give customers direct visibility and control over their interactions with your support team.
Key features include:
-
Ticket management: Customers can view, reply to, and track the progress of their support tickets.
-
Secure login: Only authorized users can access their own tickets and information.
-
Direct access or via Knowledge Base: Customers can reach the portal either through links in your knowledge base or a shared direct link.
-
Self-service convenience: Customers can get updates and interact with support without needing to call or email your team.
Faster issue resolution
Empower customers to track and update their tickets without relying on live agents, reducing response times and improving satisfaction.
67% Reduction in support calls
Build your customer portal without using code
40 supported languages in HubSpot's customer portal
How the Customer Portal Works
The customer portal, which seamlessly integrates with HubSpot’s Smart CRM, helps your team shift your most common support inquiries to self-service. Your customers will get the answers they need faster, while your team will be free to focus on complex challenges that require their expertise.
Get your Self-Service Customer Portal
Approx. 3x faster support for your customers
74% of customers expect support via digital channels
Gives you insights into Customer Feedback
What our customers say
“Working with Thalox has been an absolute game-changer for our company. They helped us clean up, organize, and restructure our CRM, which significantly improved our operational efficiency. Communication was seamless. We are extremely satisfied with their services and would recommend Thalox to any organization seeking to optimize their marketing and sales processes.”
“In addition to the qualified advice from the expert and CEO Erwin Arnold and his broad-based team, we were also able to optimise and further develop complex processes alongside a CRM audit for HubSpot. This has led to higher conversion throughout the entire funnel”.
“The collaboration with Thalox exceeded our expectations. The team impresses with its high level of competence and practical approach. What is particularly impressive is their operational and “hands-on” mentality, which makes it possible to tackle challenges efficiently and in a targeted manner. We recommend Thalox without doubt.”
Improve Relationships with the Customer Portal
We’ll understand your process, build a custom customer portal, train your team, and deliver ongoing reports to keep everything running smoothly.
More about Customer Service in HubSpot
HUBHYPE
A podcast about real challenges and wins of using HubSpot for Marketing, Sales, and Service.A podcast about real challenges and wins of using HubSpot for Marketing, Sales, and Service.