Customer Success in HubSpot
Empower your customers to achieve real results and lasting value.
Guide them through every step, build loyalty, and help your business grow together.
What is Customer Success in HubSpot?
Customer Success is a proactive approach that helps customers achieve their goals with your product or service. It anticipates needs, guides onboarding and usage, and ensures real value.
HubSpot’s Customer Success, part of Service Hub, provides a centralized workspace to track customer interactions, usage, and engagement.
Without Customer Success, customers struggle and your business stalls.
It ensures your customers achieve real results with your product or service. When your customers succeed, they stay loyal, advocate for your brand, and drive sustainable growth for your business.
Ensure customers achieve real value from your product or service.
Identify opportunities for growth and upselling.
Strengthen customer relationships and satisfaction.
How Customer Success Works
Customer Success works by proactively guiding customers throughout their journey, ensuring they achieve real value, stay engaged, and remain satisfied with your product or service.
We Handle Customer Success for You
90% repurchase after positive service
84% companies grow revenue by investing in CS
60% of customers value fast resolution
What our customers say
“Working with Thalox has been an absolute game-changer for our company. They helped us clean up, organize, and restructure our CRM, which significantly improved our operational efficiency. Communication was seamless. We are extremely satisfied with their services and would recommend Thalox to any organization seeking to optimize their marketing and sales processes.”
“In addition to the qualified advice from the expert and CEO Erwin Arnold and his broad-based team, we were also able to optimise and further develop complex processes alongside a CRM audit for HubSpot. This has led to higher conversion throughout the entire funnel”.
“The collaboration with Thalox exceeded our expectations. The team impresses with its high level of competence and practical approach. What is particularly impressive is their operational and “hands-on” mentality, which makes it possible to tackle challenges efficiently and in a targeted manner. We recommend Thalox without doubt.”
Struggling to keep your customers satisfied?
We manage Customer Success for you — from onboarding and adoption to monitoring health scores and ensuring your clients get real value, without extra effort from your team.
More about Customer Success in HubSpot
HUBHYPE
A podcast about real challenges and wins of using HubSpot for Marketing, Sales, and Service.A podcast about real challenges and wins of using HubSpot for Marketing, Sales, and Service.